Terms of Use
These terms govern the use of Monthlygo by businesses that sell memberships, bookings and tickets through it, and by the customers who buy them. Please read them before creating an account or making a payment.
Last updated 8 October 2026.
1. Who the parties are
1.1 Monthlygo provides the software a business uses to sell and administer memberships, appointments and event tickets. In these terms, “we” and “us” mean Monthlygo, “the business” means the shop, salon, venue or other trader operating a page on the platform, and “the customer” means a person who buys from that business.
1.2 A membership, booking or ticket is a contract between the customer and the business. We are not a party to it. We do not provide the service being sold, set its price, or determine the terms on which it is offered.
1.3 The business is responsible for the goods and services it sells, for the accuracy of what it advertises, and for complying with the law that applies to its trade. Complaints about the service received are matters between the customer and the business.
1.4 An account may only be held by a person aged 18 or over. Buying a membership, booking an appointment or buying a ticket is a contract, and requires the capacity to enter one. An account holder may add other people to a family plan, including children, and is responsible for them; those people do not hold accounts of their own. Individual events may set a higher minimum age, which is shown before purchase.
2. Payments
2.1 Payments are processed by Stripe and are paid into the business’s own Stripe account. We do not hold, pool or disburse customer funds at any point. Stripe’s own terms apply to that account, and the business must complete Stripe’s identity verification before it can accept payment.
2.2 A business page may be published before verification is complete, but cannot take payment until Stripe has verified the account.
2.3 Card fees charged by Stripe are separate from our fee and are deducted from the same payment. They are set by Stripe and may vary by card type.
3. Our fee
3.1 We charge the business 7% of each payment it collects through the platform, or £1 if that is the greater amount, plus VAT where it applies. The fee is taken at the time of the payment and itemised on a monthly invoice available in the business’s dashboard.
3.2 The minimum applies to payments below £14.29, where 7% would come to less than £1. Because nothing may be sold on the platform for less than £5, the fee never exceeds one fifth of the price.
3.3 The rate in force at the time a payment is made is the rate that applies to it. We will give notice before changing a business’s rate, and no change will be applied retrospectively.
3.4 Where a business refunds a customer, our fee on the refunded amount is returned to the business in proportion. A business is not charged commission on money it has given back.
3.5 There is no setup fee, no subscription fee, no per-user charge and no minimum volume. In a period where the business collects nothing, it is charged nothing. Current rates are set out on the pricing page.
4. Obligations of the business
The business agrees to:
- honour the memberships, bookings and tickets it sells, on the terms shown to the customer before payment;
- describe accurately what a plan includes, what it costs, and any minimum term or restriction that applies to it;
- account for its own tax. Amounts collected from customers are the business’s revenue; our fee is a deductible cost, and the monthly invoice is the record of it;
- handle customer data lawfully, and respond to requests made to it directly (see clause 8);
- not use the platform for anything unlawful, or to sell anything it is not licensed or entitled to sell.
5. Our obligations
We agree to:
- provide and maintain the service, and keep members’ entitlements and balances accurate;
- take only the fee that was in force when a payment was made;
- give notice before changing a rate, and never apply a change to the past;
- refrain from marketing to a business’s customers, from promoting another business to them, and from retaining them if the business leaves;
- provide a business with its data on request, in a format it can use elsewhere.
We do not guarantee uninterrupted availability. We will take reasonable care to keep the service running and to restore it promptly if it is interrupted.
6. Customers: cancellation and refunds
6.1 A customer who buys a membership online has 14 days from the date of purchase to cancel and receive a refund, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where the customer has asked for the service to begin within that period, the business may deduct the value of what has already been used: the visits taken, or the amount of a spending allowance already spent.
6.2 After the cancellation period, a membership may be cancelled at any time unless it carries a minimum term that was disclosed before purchase. Cancelling stops future renewals; the period already paid for runs to its end.
6.3 Appointments and tickets are paid for at the time of booking. The business sets its own cancellation window, which is shown before payment. Nothing in these terms affects a customer’s statutory rights.
6.4 Where a business repeatedly fails to attend booked appointments, the platform may restrict further online bookings by that customer. The business can lift any such restriction.
7. Ending the arrangement
7.1 A business may close its account at any time from its dashboard. There is no notice period and no exit fee. On closure, plans stop accepting new members immediately, existing memberships stop renewing and run to the end of the period already paid for, and any customer still within their 14-day cancellation period is refunded.
7.2 Once nothing is outstanding, the business may delete its account. Payment records and invoices are retained for six years as required by HMRC, with identifying details removed.
7.3 We may suspend or end an account that is used unlawfully, that breaches these terms, or that puts customers or the platform at risk. We will give reasons and, where it is reasonable to do so, an opportunity to put the matter right.
8. Data protection
8.1 In respect of customer data, the business and Monthlygo are joint controllers. Each is responsible for the records it holds.
8.2 A request made to us does not reach the business’s own records, and a request made to the business does not reach ours. A customer wishing to exercise their rights in full should contact both. Full detail is set out in our privacy policy.
9. Liability
9.1 Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded.
9.2 We are not liable for the acts or omissions of a business, for the quality of the service it provides, or for a dispute between a business and its customer.
9.3 Subject to clause 9.1, our total liability to a business in any twelve-month period is limited to the fees that business paid us in that period.
9.4 Clause 9.3 does not apply to consumers. A customer’s statutory rights are unaffected by these terms.
10. Changes to these terms
We may update these terms. Where a change materially affects a business or a customer, we will give notice before it takes effect. Continuing to use the service after that date constitutes acceptance of the revised terms.
11. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. A consumer resident elsewhere in the United Kingdom may bring proceedings in their own jurisdiction.
12. Contact
Questions about these terms can be sent to hello@monthlygo.com.